Who can submit an Online Claim?
Claims can be submitted by the policy holder, a parent/guardian on behalf of the student, who have the authority to do so.
What should I do if I can’t submit my claim or have a technical issue?
If you receive an error message or prefer not to complete the claim online please contact us for details of how to submit your claim. You should contact us by telephone on 0333 999 7901 (local rate call) or by email to firstname.lastname@example.org. Please note our opening hours are Monday – Friday 08:30 -17:30 (excluding public holidays)
How long will it take to complete an Online Claim?
It will take approximately 10 minutes to complete the process.
Can I submit supporting documents Online?
Yes, during the Online Claim process you will have an opportunity to upload supporting documents. Please note Microsoft Word is not a supported format, you should save any Word documents as a PDF.
How do I submit additional information after submitting the Online Claim?
If you need to submit additional information to us, or are unable to upload it during the claims process, please scan and/or email this to email@example.com.
What happens once I have submitted my claim?
Once we have all of the information we need to assess your claim, claims are usually assessed within 3 working days. Often the assessment of a claim takes less than 3 working days. At particularly busy times however it can take slightly longer.
Will I get a claim reference?
Following a successful submission we will email you a unique claim reference to the email address supplied. Please use this in correspondence with us