Who can submit a claim online?
Claims can be submitted by students, or on behalf of the student. If the claim is submitted on behalf of the student we may need to verify the submission with them.
What happens once I have submitted my claim?
Once we have all of the information we need to assess your claim, claims are usually assessed within 3 working days. Often the assessment of a claim takes less than 3 working days. At particularly busy times however it can take slightly longer.
What happens once my claim has been approved?
Once we have assessed your claim, we will arrange with the supplier or repairer for them to contact you. If you are claiming for Accidental Damage or Breakdown, the supplier or repairer will then inspect your device and we will agree with the supplier or repairer how to proceed with your claim. If you are claiming for Theft we will agree with the supplier to how to proceed with the replacement.
Who pays for my device to be repaired?
We will settle the cost of the repair or replacement directly with the supplier or repairer.
Will the device be repaired or replaced?
Wherever possible we will repair a device. In some circumstances, we may at our discretion, replace a device.
What happens if my claim is declined?
Where a claim is not covered under the terms and conditions of the policy, we will notify you as soon as possible.
What should I do if I can’t submit my claim online?
We can provide paper claim forms. Please contact us for details of how to submit your claim. By telephone on 0333 999 7902 or by email to firstname.lastname@example.org. Please note our opening hours are 09:00 to 17:30 Monday to Friday (excluding Bank Holidays & Public Holidays).
How much information do I need to submit a claim?
Please provide us with as much information as possible when completing the Online Claims process. The more information we receive at this stage, the less likely it is that we will need to contact you during the claim. This will ensure your claim is handled as quickly as possible.